UPS Christmas Delivery

My UPS package that has been sitting in the SLC airport for 4 days.  I call UPS support,wait for over 6 minutes just to be connected to someone that I can barely understand them due to their accent.  During part of the conversation, I'm placed on hold twice, then they gal comes back and tell me that my package has been sitting at the airport for 4 days (REALLY? Like I didn't already know this).  She then says (I think) that she needs to transfer me to the tracking dept.  While in transfer, my call is dropped.  I'm  now back on hold!